Adobe Marketo Engage: Availability issue

Update timeline

1. monitoring Sep 24, 2026, 08:11 PM UTC

   We’re investigating an availability issue.

2. monitoring Sep 24, 2026, 08:21 PM UTC

   A subset of Adobe Marketo Engage customers in the San Jose data center may be unable to log in to their instances. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

3. monitoring Sep 24, 2026, 08:34 PM UTC

   We’ve changed the impact start date for the availability issue.

4. resolved Sep 24, 2026, 08:43 PM UTC

   We’ve resolved the availability issue.

5. resolved Sep 24, 2026, 08:50 PM UTC

   A subset of Adobe Marketo Engage customers in the San Jose data center may have experienced a service disruption.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team stopped an infrastructure decommissioning job that had removed connector hosts still in use and cleared the resulting cached connections.Customer impact: A subset of customers hosted on affected San Jose pods experienced login failures and were unable to access the Marketo Engage user interface (UI) or designer.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved Oct 08, 2026, 04:58 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.