Adobe Marketo Engage: Availability issue

Update timeline

1. monitoring Sep 24, 2026, 03:00 AM UTC

   We’re investigating an availability issue.

2. monitoring Sep 24, 2026, 03:11 AM UTC

   Adobe Marketo Engage customers in the San Jose region may be experiencing login issues. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

3. monitoring Sep 24, 2026, 04:00 AM UTC

   We've changed the Services impacted for the availability issue.

4. resolved Sep 24, 2026, 04:08 AM UTC

   We’ve resolved the availability issue.

5. resolved Sep 24, 2026, 04:11 AM UTC

   Adobe Marketo Engage customers in the San Jose region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are operating as expected. The Adobe engineering teams completed remediation to restore normal service and confirmed recovery.Customer impact: Customers may have experienced issues logging in to Adobe Marketo Engage.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of this update.

6. resolved Oct 05, 2026, 04:51 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

7. resolved Oct 05, 2026, 04:51 PM UTC

   We’ve changed the impact start date for the availability issue.