Resolved after 29 minutes, affecting Adobe Commerce, on September 23, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 23, 2026, 10:42 PM UTC
We’re investigating a performance issue.
- resolved Sep 23, 2026, 10:42 PM UTC
We’ve resolved the performance issue.
- resolved Sep 23, 2026, 11:02 PM UTC
Adobe Commerce customers globally may have experienced a service degradation. Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team identified an impacted server and reinitialized it to restore service.Customer impact: A subset of Adobe Commerce Cloud customers may have been unable to access the Commerce console, use the Adobe Commerce CLI, or log in through SSH-dependent workflows.If you are still experiencing symptoms, please contact Adobe Commerce Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 05, 2026, 02:43 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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