Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Resolved after 11 hours, affecting Adobe Journey Optimizer, on September 23, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 23, 2026, 09:59 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 23, 2026, 09:59 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
- monitoring Sep 23, 2026, 10:42 PM UTC
We’re investigating a performance issue.
- monitoring Sep 23, 2026, 10:55 PM UTC
A subset of Adobe Journey Optimizer customers in the Americas region may experience delays in receiving Direct Mail output files after campaign completion. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.
- monitoring Sep 23, 2026, 11:59 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. What has changed: Our engineering team is still investigating the cause of the issue.Customer impact: A subset of Adobe Journey Optimizer customers in the Americas region may experience delays in receiving Direct Mail output files after campaign completion. We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.
- resolved Sep 24, 2026, 12:56 AM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation. Resolution summary: This issue has been resolved, and all systems are fully operational. Customer impact: A subset of AJO customers in the Americas region may have experienced delays in receiving Direct Mail output files after campaign completion. If you are still experiencing symptoms, please contact AJO Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update
- resolved Oct 09, 2026, 02:30 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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