Adobe Experience Cloud incident
GenStudio for Performance Marketing: Performance issue
Resolved after 1 hour 7 minutes, affecting GenStudio for Performance Marketing, on September 22, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 22, 2026, 04:45 PM UTC
We’re investigating a performance issue.
- monitoring Sep 22, 2026, 04:52 PM UTC
We’ve changed the impact start date for the performance issue.
- resolved Sep 22, 2026, 04:59 PM UTC
We’ve resolved the performance issue.
- resolved Sep 22, 2026, 05:11 PM UTC
A subset of GenStudio Insights customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams identified a recent production change affecting media thumbnail rendering and related content display functionality, then rolled back the change to restore expected service behavior.Customer impact: Customers may have experienced missing image thumbnails or media content display issues within the Media and Campaigns sections.If you are still experiencing symptoms, please contact GenStudio Insights Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 23, 2026, 06:46 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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