Adobe Experience Cloud incident
Adobe Marketo Engage: Availability issue
Resolved after 3 hours, affecting Adobe Marketo Engage, on September 11, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 11, 2026, 02:04 AM UTC
We’re investigating an availability issue.
- monitoring Sep 11, 2026, 02:16 AM UTC
We’ve changed the impact start date for the availability issue.
- monitoring Sep 11, 2026, 02:30 AM UTC
A subset of Adobe Campaign customers in the Americas region may be experiencing issues with email delivery. We are actively investigating this issue and will provide updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 11, 2026, 03:28 AM UTC
Adobe Campaign customers in the Americas region may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified the issue casing the delays in email delivery and are actively working to restore it to function as expected.Customer impact: Some customers may continue to experience delays in email delivery while service restoration is in progress.We will provide updates within one hour or sooner as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 11, 2026, 03:53 AM UTC
Adobe Marketo customers in the Americas region may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified the issue casing the delays in email delivery and are actively working to restore it to function as expected.Customer impact: Some customers may continue to experience delays in email delivery while service restoration is in progress.We will provide updates within one hour or sooner as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- resolved Sep 11, 2026, 04:16 AM UTC
We’ve resolved the availability issue.
- resolved Sep 11, 2026, 04:24 AM UTC
Adobe Marketo customers in the Americas region may have experienced a service disruption.Resolution summary: This issue has been resolved. The Adobe engineering teams identified and corrected the underlying issue and have restored normal email delivery services.Customer impact: During the incident, some customers may have experienced delays or failures in email delivery. Service has been restored and queued email processing has resumed..If you continue to experience issues, please contact Adobe Marketo Support via the Support Portal in Admin Console.
- resolved Oct 09, 2026, 09:23 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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