Adobe Marketo Engage: Performance issue

Update timeline

1. monitoring Sep 10, 2026, 07:49 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 10, 2026, 08:00 PM UTC

   We've changed the Services impacted for this issue.

3. monitoring Sep 10, 2026, 08:10 PM UTC

   This issue has been determined to be impactful. We're investigating a performance issue.

4. monitoring Sep 10, 2026, 08:25 PM UTC

   Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing an issue in the display of data in their instances, in which certain values do not rendere as expected. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

5. monitoring Sep 10, 2026, 09:43 PM UTC

   Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing a service degradation.What has changed: The Adobe engineering team is working toward implementing a fix to correct the data rendering inconsistencies.Customer impact: Marketo Engage customers may be experiencing an issue with the display of data in their instances, in which certain values do not render as expected.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

6. monitoring Sep 10, 2026, 10:59 PM UTC

   Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing a service degradation.What has changed: The Adobe engineering team continues working to implement a fix to correct the data rendering inconsistencies.Customer impact: Marketo Engage customers may be experiencing an issue with the display of data in their instances, in which certain values do not render as expected.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

7. monitoring Sep 10, 2026, 11:04 PM UTC

   Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing a service degradation.What has changed: The Adobe engineering team continues working to implement a fix to correct the data rendering inconsistencies.Customer impact: Marketo Engage customers may be experiencing an issue with the display of data in their instances, in which certain values do not render as expected.We will post updates as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

8. monitoring Sep 11, 2026, 05:00 AM UTC

   A subset of Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing a service degradation.What has changed: The Adobe engineering team have completed deployment of fixes to to correct the data rendering inconsistencies and are actively validating functionality.Customer impact: Marketo Engage customers may be experiencing an issue with the display of data in their instances, in which certain values do not render as expected.We will post updates as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

9. monitoring Sep 11, 2026, 05:13 AM UTC

   A subset of Adobe Marketo Engage customers in the Ashburn and San Jose data centers may be experiencing a service degradation.What has changed: The Adobe engineering team have completed deployment of fixes to correct the data rendering inconsistencies and are actively validating functionality.Customer impact: Marketo Engage customers may be experiencing an issue with the display of data in their instances, in which certain values do not render as expected.We will post updates as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.

10. monitoring Sep 11, 2026, 06:14 AM UTC

    A subset of Adobe Marketo Engage customers in the Ashburn and San Jose data centers may have experienced a service degradation.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers may have experienced an issue with the display of data in their instances, in which certain values do not render as expected.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update

11. resolved Sep 11, 2026, 06:24 AM UTC

    We’ve resolved the performance issue.

12. resolved Sep 11, 2026, 06:52 AM UTC

    We’ve changed the impact start date for the performance issue.

13. resolved Sep 17, 2026, 09:41 PM UTC

    We’ve changed the impact start date for the performance issue.

14. resolved Sep 17, 2026, 09:48 PM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.