Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 1 day 16 hours, affecting Adobe Marketo Engage, on September 8, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 09, 2026, 04:59 PM UTC
We’re investigating an availability issue.
- monitoring Sep 09, 2026, 05:17 PM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center may be experiencing issues with LaunchPoint integrations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.
- monitoring Sep 09, 2026, 06:17 PM UTC
Adobe Marketo Engage customers in the Ashburn data center may be experiencing a service disruption.What has changed: We are actively validating potential remediation paths and working to determine the root cause of the issue.Customer impact: Customers may be experiencing issues with LaunchPoint integrations.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.
- monitoring Sep 09, 2026, 07:34 PM UTC
Adobe Marketo Engage customers in the Ashburn data center may be experiencing a service disruption.What has changed: Investigation is ongoing, and we have isolated the issue to a specific service area affecting certain LaunchPoint integrations. The Adobe engineering team is actively validating corrective actions and narrowing the scope of the issue.Customer impact: Customers may be experiencing issues with LaunchPoint integrations.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Marketo Engage Support via the Support Portal in Admin Console.
- resolved Sep 09, 2026, 08:08 PM UTC
We’ve resolved the availability issue.
- resolved Sep 09, 2026, 08:16 PM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center may have experienced a service disruption.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experienced issues with LaunchPoint integrations, which may have caused some third-party integrations and related workflows to fail or become unavailable.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 15, 2026, 08:48 PM UTC
We’ve changed the impact start date for the availability issue.
- resolved Sep 15, 2026, 09:10 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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