Adaptavist Cloud Apps incident

JCMA migrations reporting fialing on ScriptRunner side and reporting as 0% progress to customers

Notice Resolved View vendor source →

Adaptavist Cloud Apps experienced a notice incident on September 25, 2025 affecting ScriptRunner for Jira Cloud, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 04:00 PM UTC
Resolved
Sep 29, 2025, 01:15 PM UTC
Duration
3d 21h
Detected by Pingoru
Sep 25, 2025, 04:00 PM UTC

Affected components

ScriptRunner for Jira Cloud

Update timeline

  1. investigating Sep 29, 2025, 09:40 AM UTC

    JCMA migrations are not working as expected on ScriptRunenr for Jira Cloud's side and we are not able to complete and report migrations back to JCMA. This results in 0% progress reported for ScriptRunner to customers in Jira DC's JCMA migration status

  2. monitoring Sep 29, 2025, 12:00 PM UTC

    We have found the root cause of the issue and patched the system. JCMA migrations integration with ScriptRunner is restored. We are monitoring the system to confir it remains stable

  3. resolved Sep 29, 2025, 01:45 PM UTC

    We confirmed our earlier changes solved the problem reliably. The incident is closed and all migrations are operational. Customers who experienced the issue over the last weekend should re-attempt their migrations.