Adaptavist Cloud Apps incident

Event webhook processing is failing for some events

Minor Resolved View vendor source →
Started
Apr 16, 2026, 08:17 AM UTC
Resolved
Apr 16, 2026, 08:56 AM UTC
Duration
38m
Detected by Pingoru
Apr 16, 2026, 08:17 AM UTC

Affected components

ScriptRunner for Jira CloudEnhanced Search for Jira CloudScriptRunner for Confluence Cloud

Update timeline

  1. investigating Apr 16, 2026, 08:17 AM UTC

    We are seeing webhook processing for certain types of events fail with authentication errors. We are looking into the problem and will update here more when we have more information.

  2. identified Apr 16, 2026, 08:31 AM UTC

    We believe we have identified a resolution to the webhook processing issues we have been experiencing this morning. We are currently validating that this solution has mitigated the errors.

  3. monitoring Apr 16, 2026, 08:46 AM UTC

    The solution seems to have mitigated the issues we were seeing this morning. We are continue to monitor the situation closely.

  4. resolved Apr 16, 2026, 08:56 AM UTC

    We are confident that the issues we were seeing with processing event webhooks are resolved now. Please get in touch with our team if you experience any more issues.

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