Ada experienced a minor incident on October 19, 2025 affecting AI Agent and Chat, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
AI AgentChat
Update timeline
- investigating Oct 19, 2025, 12:54 AM UTC
Some customers are experiencing latency with our chat services. This is affecting some chatters interacting with Ada AI Agents. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- monitoring Oct 19, 2025, 01:00 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 19, 2025, 01:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 19, 2025, 01:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 19, 2025, 01:06 AM UTC
This incident has been resolved.