Ada experienced a minor incident on October 21, 2025 affecting Dashboard, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 06:08 PM UTC
Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.
- monitoring Oct 21, 2025, 06:40 PM UTC
A fix has been implemented and we are monitoring results. Data displayed in dashboards and reports may be partial or incomplete until the data backfill completes. We will provide a further update on when data is expected to be completely backfilled.
- resolved Oct 21, 2025, 06:58 PM UTC
This incident is resolved. There were issues with one of our upstream providers which has been resolved. Analytics data backfill will take up to a day to process all the data it missed during the day of downtime.