Ada experienced a minor incident on October 29, 2025 affecting Dashboard and Voice, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 05:49 PM UTC
Our voice services dashboard is currently experiencing an issue due to an upstream provider outage. Call recordings are not available in the dashboard. No data loss has been reported, and we expect the recordings to be available once back online.
- monitoring Oct 29, 2025, 06:18 PM UTC
We are seeing recordings become available as our provider comes back online. We will continue to monitor
- identified Oct 29, 2025, 07:14 PM UTC
Due to the same issue, some clients may observe temporarily missing data in their AR and Analytics dashboards. Our team is working on resolving and backfilling the data.
- resolved Oct 29, 2025, 11:46 PM UTC
The issue is resolved and the upstream provider services have returned to normal. Some clients may observe temporarily missing data in their AR and Analytics dashboards. Our team is working on backfilling the relevant data and it will be available as soon as possible. There are no other impacts at this time.