Ada incident

Conversation view Delay

Minor Resolved View vendor source →

Ada experienced a minor incident on November 12, 2025 affecting Data & Analytics and Dashboard, lasting 15h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 02:15 PM UTC
Resolved
Nov 13, 2025, 05:42 AM UTC
Duration
15h 26m
Detected by Pingoru
Nov 12, 2025, 02:15 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. investigating Nov 12, 2025, 02:15 PM UTC

    We are currently investigating reports of a delay in our dashboard conversation view - active/completed conversations are having a slight delay entering the dashboard view. We'll continue to provide updates every 30 minutes.

  2. investigating Nov 12, 2025, 02:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 12, 2025, 03:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 12, 2025, 03:53 PM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 12, 2025, 04:25 PM UTC

    We are continuing to investigate this issue.

  6. investigating Nov 12, 2025, 04:55 PM UTC

    We are continuing to investigate this issue.

  7. investigating Nov 12, 2025, 05:27 PM UTC

    We are continuing to investigate this issue.

  8. investigating Nov 12, 2025, 06:00 PM UTC

    We are continuing to investigate this issue.

  9. investigating Nov 12, 2025, 06:30 PM UTC

    We are continuing to investigate this issue.

  10. investigating Nov 12, 2025, 07:01 PM UTC

    We are continuing to investigate this issue.

  11. investigating Nov 12, 2025, 07:31 PM UTC

    We are continuing to investigate this issue.

  12. investigating Nov 12, 2025, 08:01 PM UTC

    We are continuing to investigate this issue.

  13. identified Nov 13, 2025, 03:44 AM UTC

    The issue has been identified and a fix is being implemented.

  14. resolved Nov 13, 2025, 05:42 AM UTC

    This incident has been resolved.