Ada incident

Investigating latency with Ada Chat services

Notice Resolved View vendor source →

Ada experienced a notice incident on November 12, 2025 affecting Email and Social Messaging and 1 more component, lasting 19h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 05:30 PM UTC
Resolved
Nov 13, 2025, 01:07 PM UTC
Duration
19h 37m
Detected by Pingoru
Nov 12, 2025, 05:30 PM UTC

Affected components

EmailSocial MessagingVoiceChat

Update timeline

  1. investigating Nov 12, 2025, 05:30 PM UTC

    We’re investigating reports of delays in chat loading and message delivery. Some users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.

  2. investigating Nov 12, 2025, 07:01 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Nov 12, 2025, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 01:07 PM UTC

    This incident has been resolved.