Ada incident

Investigating issues with Ada Dashboard Conversations View in US

Major Resolved View vendor source →

Ada experienced a major incident on December 1, 2025 affecting Dashboard, lasting 11h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 04:59 PM UTC
Resolved
Dec 02, 2025, 04:17 AM UTC
Duration
11h 17m
Detected by Pingoru
Dec 01, 2025, 04:59 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Dec 01, 2025, 04:59 PM UTC

    Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected. Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.

  2. investigating Dec 01, 2025, 05:29 PM UTC

    We are continuing to investigate the issue

  3. investigating Dec 01, 2025, 05:59 PM UTC

    We are continuing to investigate the issue

  4. investigating Dec 01, 2025, 06:31 PM UTC

    We are continuing to investigate the issue

  5. investigating Dec 01, 2025, 07:03 PM UTC

    We are continuing to investigate the issue

  6. investigating Dec 01, 2025, 07:59 PM UTC

    We are continuing to investigate the issue

  7. investigating Dec 01, 2025, 08:35 PM UTC

    We are continuing to investigate the issue

  8. investigating Dec 01, 2025, 09:05 PM UTC

    We are continuing to investigate the issue

  9. investigating Dec 01, 2025, 09:35 PM UTC

    We are continuing to investigate the issue

  10. investigating Dec 01, 2025, 10:01 PM UTC

    We are continuing to investigate the issue

  11. investigating Dec 01, 2025, 10:31 PM UTC

    We are continuing to investigate this issue.

  12. investigating Dec 01, 2025, 11:03 PM UTC

    We are continuing to investigate this issue.

  13. investigating Dec 01, 2025, 11:41 PM UTC

    We are continuing to investigate this issue.

  14. investigating Dec 02, 2025, 12:07 AM UTC

    We are continuing to investigate this issue.

  15. investigating Dec 02, 2025, 12:37 AM UTC

    We are continuing to investigate this issue.

  16. investigating Dec 02, 2025, 01:08 AM UTC

    We are continuing to investigate this issue.

  17. investigating Dec 02, 2025, 02:05 AM UTC

    We are continuing to investigate this issue.

  18. monitoring Dec 02, 2025, 02:48 AM UTC

    Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.

  19. resolved Dec 02, 2025, 04:17 AM UTC

    This incident has been resolved.