Ada experienced a major incident on December 10, 2025 affecting Voice, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 08:22 PM UTC
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Speech to Text failure. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified Dec 10, 2025, 08:23 PM UTC
The Root Cause has been identified as a dependent service. We are working towards a fix. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- monitoring Dec 10, 2025, 08:26 PM UTC
The issue with Ada Voice has been resolved and chatters should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
- resolved Dec 10, 2025, 09:06 PM UTC
The issue with Ada Voice has been resolved and chatters should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.