Ada experienced a minor incident on December 10, 2025 affecting AI Agent, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 09:15 PM UTC
We're investigating a delay in knowledge article updates. Customers may notice that updates to their knowledge articles are not picked up immediately by their ai agent. Articles referenced by ai agents may be out of date if they have been updated recently.
- investigating Dec 10, 2025, 10:08 PM UTC
We are continuing to investigate this issue.
- investigating Dec 10, 2025, 10:59 PM UTC
We are continuing to investigate the issue. We're seeing improvements in the delay and will continue to monitor
- investigating Dec 10, 2025, 11:43 PM UTC
We are continuing to investigate the issue. We are continuing to monitor as the delay improves.
- investigating Dec 11, 2025, 12:15 AM UTC
We are continuing to investigate and monitor the issue.
- resolved Dec 11, 2025, 12:22 AM UTC
The issue with a delay in the knowledge articles updating has been resolved and regular update cadence has been re-instated. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.