Ada experienced a minor incident on December 15, 2025 affecting Dashboard, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 10:48 PM UTC
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only. We are seeing increased delays of 15-20 minutes for new Conversations to appear in the Conversations View. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified Dec 15, 2025, 11:22 PM UTC
Our team is currently investigating an identified issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- identified Dec 15, 2025, 11:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 16, 2025, 12:35 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 16, 2025, 12:50 AM UTC
The issue with the Ada Dashboard has been resolved and Dashboard users should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.