Ada incident

Delays in conversation updates

Minor Resolved View vendor source →

Ada experienced a minor incident on January 5, 2026 affecting Data & Analytics, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 09:01 PM UTC
Resolved
Jan 06, 2026, 01:25 AM UTC
Duration
4h 23m
Detected by Pingoru
Jan 05, 2026, 09:01 PM UTC

Affected components

Data & Analytics

Update timeline

  1. investigating Jan 05, 2026, 09:01 PM UTC

    We’re investigating reports of delays in updating the conversations view. Users may see slower-than-normal updates in this view. Our engineers are working on it. Next update will be in an hour.

  2. identified Jan 05, 2026, 10:32 PM UTC

    The issue has been identified, and the team is working on implementing a fix.

  3. resolved Jan 06, 2026, 01:25 AM UTC

    This incident has been resolved.