Ada incident

Knowledge articles sync is not syncing in US cluster

Minor Resolved View vendor source →

Ada experienced a minor incident on January 20, 2026 affecting AI Agent and APIs, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 01:01 AM UTC
Resolved
Jan 20, 2026, 02:11 AM UTC
Duration
1h 10m
Detected by Pingoru
Jan 20, 2026, 01:01 AM UTC

Affected components

AI AgentAPIs

Update timeline

  1. investigating Jan 20, 2026, 01:01 AM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 01:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 02:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 02:11 AM UTC

    This incident has been resolved.