Ada experienced a major incident on January 31, 2026 affecting APIs, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2026, 10:00 AM UTC
Analytics are currently unavailable for all generative customers across all clusters due to an issue with an upstream provider. Our team is actively monitoring and working toward resolution.
- investigating Jan 31, 2026, 10:01 AM UTC
We are continuing to investigate this issue.
- investigating Jan 31, 2026, 10:26 AM UTC
We've applied a temporary mitigation, and clients should now be able to access analytics data. During this time, data freshness may be delayed by up to one hour. Investigation is ongoing.
- monitoring Jan 31, 2026, 11:05 AM UTC
Our upstream provider is actively deploying a fix for the issue. Analytics are currently available, and error rates have returned to normal. We are continuing to monitor closely.
- resolved Jan 31, 2026, 12:10 PM UTC
Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.