Ada incident

Degradation in Salesforce Messaging Integration performance

Major Resolved View vendor source →

Ada experienced a major incident on January 31, 2026 affecting Agent Handoffs, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 06:45 PM UTC
Resolved
Jan 31, 2026, 07:24 PM UTC
Duration
38m
Detected by Pingoru
Jan 31, 2026, 06:45 PM UTC

Affected components

Agent Handoffs

Update timeline

  1. investigating Jan 31, 2026, 06:45 PM UTC

    We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.

  2. monitoring Jan 31, 2026, 07:03 PM UTC

    A fix has been deployed for the Salesforce Messaging issue, and we are actively testing and monitoring to ensure chats are connecting to agents as expected. Further updates will follow as validation continues.

  3. resolved Jan 31, 2026, 07:24 PM UTC

    The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.