Act-On incident

CRM Sync Delays

Resolved after 15 hours 5 minutes, affecting Salesforce and SugarCRM and 1 more, on March 10, 2025.

resolved Mar 11, 2025, 12:48 PM UTC

We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.

Started
Mar 10, 2025, 09:42 PM UTC
Resolved
Mar 11, 2025, 12:48 PM UTC
Duration
15h 5m
Detected by Pingoru
Mar 10, 2025, 09:42 PM UTC

Affected components

SalesforceSugarCRMMicrosoft DynamicsNetsuiteZendesk Sell

Update timeline

  1. identified Mar 10, 2025, 09:42 PM UTC

    We are aware of delays in data syncing between Act-On and some CRMs. Our engineering team is actively working to resolve the issue as soon as possible.

  2. monitoring Mar 11, 2025, 04:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 11, 2025, 09:40 AM UTC

    We have resolved this issue. We will continue to monitor to make sure no other problems are happening.

  4. resolved Mar 11, 2025, 12:48 PM UTC

    We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.

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