Act-On incident

Links in emails are not redirecting correctly

Major Resolved View vendor source →

Act-On experienced a major incident on January 27, 2025 affecting Act-On Application and Email Sending, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 03:50 PM UTC
Resolved
Jan 27, 2025, 06:09 PM UTC
Duration
2h 18m
Detected by Pingoru
Jan 27, 2025, 03:50 PM UTC

Affected components

Act-On ApplicationEmail Sending

Update timeline

  1. investigating Jan 27, 2025, 03:50 PM UTC

    We are currently investigating this issue.

  2. identified Jan 27, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 27, 2025, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2025, 06:09 PM UTC

    We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.