Act-On incident
Email recipient count lower than expected for some customers
Minor Vendor's status page →
Resolved after 7 hours 35 minutes, affecting Email Sending, on January 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Email Sending
Update timeline
- investigating Jan 16, 2025, 11:00 PM UTC
We are currently investigating this issue.
- investigating Jan 16, 2025, 11:08 PM UTC
We have received reports of some email sends not fully completing. We are investigating this issue.
- identified Jan 16, 2025, 11:44 PM UTC
The issue has been identified and a fix is currently being implemented.
- monitoring Jan 17, 2025, 06:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2025, 06:36 AM UTC
This incident has been resolved.
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