Act-On incident

Email and Landing Page Links Not Redirecting Properly

Major Resolved View vendor source →

Act-On experienced a major incident on January 28, 2025 affecting Email Sending, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 08:41 PM UTC
Resolved
Jan 28, 2025, 11:22 PM UTC
Duration
2h 41m
Detected by Pingoru
Jan 28, 2025, 08:41 PM UTC

Affected components

Email Sending

Update timeline

  1. identified Jan 28, 2025, 08:41 PM UTC

    We are aware of an issue causing links in emails and landing pages to not redirect as expected. Our team are actively working on implementing a solution. We apologize for the inconvenience and will provide updates as progress is made. Thank you for your patience.

  2. monitoring Jan 28, 2025, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2025, 11:22 PM UTC

    This incident has been resolved.