Acquia incident
Service Interruption Affecting Certain Acquia Cloud Next Applications
Acquia experienced a major incident on October 6, 2026 affecting Acquia Cloud Next, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 11:31 AM UTC
We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next. Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.
- investigating Oct 06, 2026, 12:40 PM UTC
We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application. Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.
- identified Oct 06, 2026, 01:02 PM UTC
We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.
- monitoring Oct 06, 2026, 01:36 PM UTC
A fix has been implemented to address the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Service has been restored and intermittent 404 Not Found errors should no longer occur. We are currently monitoring system performance to ensure full stability and will provide a final update once the incident is fully resolved.
- resolved Oct 06, 2026, 02:29 PM UTC
We have verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally. Thank you for your patience while we addressed this issue.