Access PaySuite incident
Xero Integration into DDCMS - Invoice Updates Processing Delay
Ongoing since 12:00 PM UTC, affecting Access Applications (DDCMS).
Dear customer We would like to make you aware of an issue that has impacted the processing of updates received from Xero into DDCMS. We have identified that incoming webhooks from Xero were not processing correctly between 27 October and today. The affected services have now been restarted and processing has resumed successfully. Impact As a result of this issue: Invoice updates originating from Xero may not yet be reflected within DDCMS. Customers may notice discrepancies between invoice and payment statuses shown in Xero and DDCMS. Due to the age of some queued updates, a small number of records may not update automatically where processing deadlines or cut-off points have already passed. While we expect the majority of updates to be applied successfully as processing continues, some records may require manual investigation and correction. Current Status Queue processing has resumed successfully. We are currently processing approximately two weeks' worth of historical updates. Recovery will take time due to Xero API rate limits. Each webhook requires additional API calls to retrieve invoice details, limiting the speed at which the backlog can be cleared. At present, there is no safe way to significantly accelerate processing without triggering API throttling from Xero. What You Need to Do If you have already made an update or are making an invoice update close to the payment cutoff in DDCMS we recommend that the amendment is also made in DDCMS manually to ensure the update is applied. If you identify specific invoices or payments that remain out of sync once the backlog has had time to clear, please contact our Support Team and we will investigate. We will continue to monitor progress and provide further updates as recovery progresses. To contact our support team, use the live chat feature in DDCMS (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our knowledge base with over 400 articles or use our AI Assistant for instant answers. Link - Home | Access Paysuite DDCMS Help Centre Thank you for your patience and understanding Your Access PaySuite Team
Affected components
Update timeline
- monitoring Nov 11, 2026, 12:00 PM UTC
Dear customer We would like to make you aware of an issue that has impacted the processing of updates received from Xero into DDCMS. We have identified that incoming webhooks from Xero were not processing correctly between 27 October and today. The affected services have now been restarted and processing has resumed successfully. Impact As a result of this issue: Invoice updates originating from Xero may not yet be reflected within DDCMS. Customers may notice discrepancies between invoice and payment statuses shown in Xero and DDCMS. Due to the age of some queued updates, a small number of records may not update automatically where processing deadlines or cut-off points have already passed. While we expect the majority of updates to be applied successfully as processing continues, some records may require manual investigation and correction. Current Status Queue processing has resumed successfully. We are currently processing approximately two weeks' worth of historical updates. Recovery will take time due to Xero API rate limits. Each webhook requires additional API calls to retrieve invoice details, limiting the speed at which the backlog can be cleared. At present, there is no safe way to significantly accelerate processing without triggering API throttling from Xero. What You Need to Do If you have already made an update or are making an invoice update close to the payment cutoff in DDCMS we recommend that the amendment is also made in DDCMS manually to ensure the update is applied. If you identify specific invoices or payments that remain out of sync once the backlog has had time to clear, please contact our Support Team and we will investigate. We will continue to monitor progress and provide further updates as recovery progresses. To contact our support team, use the live chat feature in DDCMS (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our knowledge base with over 400 articles or use our AI Assistant for instant answers. Link - Home | Access Paysuite DDCMS Help Centre Thank you for your patience and understanding Your Access PaySuite Team
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