Access PaySuite incident
AOS - processing error when attempting a refund
Ongoing since 02:22 PM UTC, affecting Access Applications (Income Management).
Dear Customer, We would like to inform you that Access PaySuite engineers have resolved an issue impacting refund transactions in AOS (Access Online Services). Following the deployment, refunds are now processing correctly and service has been restored. We are currently monitoring the platform closely to ensure stability and confirm that initial indicators show that the fix has been successful, and service is operating as expected. We apologise for any disruption this issue may have caused and appreciate your patience and understanding while our teams worked to restore normal service. We will continue to monitor the environment and provide a further update as soon as this is completed or if there are any significant developments. Thank you for your understanding. Your Access PaySuite Team
Affected components
Update timeline
- monitoring Nov 09, 2026, 02:22 PM UTC
Dear Customer, We would like to inform you that Access PaySuite engineers have resolved an issue impacting refund transactions in AOS (Access Online Services). Following the deployment, refunds are now processing correctly and service has been restored. We are currently monitoring the platform closely to ensure stability and confirm that initial indicators show that the fix has been successful, and service is operating as expected. We apologise for any disruption this issue may have caused and appreciate your patience and understanding while our teams worked to restore normal service. We will continue to monitor the environment and provide a further update as soon as this is completed or if there are any significant developments. Thank you for your understanding. Your Access PaySuite Team
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