Ongoing since 10:53 AM UTC, affecting DDCMS.
Dear Customer, We are monitoring an issue that was causing intermittent service degradation within DDCMS earlier today. As a result, some customers may have experienced slower response times or reduced performance when using the service to process a direct debit via API. Our technical teams have identified this as a high-priority incident and are actively monitoring the service levels. We understand the impact that service issues can have on your operations and appreciate your patience while we monitor the platform. Please continue to monitor this page for the latest information. To contact our support team, use the live chat feature in DDCMS (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our knowledge base with over 400 articles or use our AI Assistant for instant answers. Thank you for your understanding. Your Access PaySuite Team
Affected components
Update timeline
- monitoring Oct 28, 2026, 10:53 AM UTC
Dear Customer, We are monitoring an issue that was causing intermittent service degradation within DDCMS earlier today. As a result, some customers may have experienced slower response times or reduced performance when using the service to process a direct debit via API. Our technical teams have identified this as a high-priority incident and are actively monitoring the service levels. We understand the impact that service issues can have on your operations and appreciate your patience while we monitor the platform. Please continue to monitor this page for the latest information. To contact our support team, use the live chat feature in DDCMS (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our knowledge base with over 400 articles or use our AI Assistant for instant answers. Thank you for your understanding. Your Access PaySuite Team
Your product runs on more than Access PaySuite
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services