Resolved after 33 minutes, affecting Access Applications (Income Management), on November 6, 2026.
Dear Customer, Please be advised that Access PaySuite received the PayPoint file for 06 November 2026 after the designated processing cut-off time. As a result, the file could not be downloaded and imported as part of today's processing cycle. The file will now be imported and processed on Monday, 09 November 2026. We apologise for any inconvenience this delay may cause and appreciate your understanding. Should you have any questions, please contact the Service Desk. Kind regards, Access PaySuite
Affected components
Update timeline
- identified Nov 06, 2026, 09:53 AM UTC
Dear Customer, Please be advised that Access PaySuite received the PayPoint file for 06 November 2026 after the designated processing cut-off time. As a result, the file could not be downloaded and imported as part of today's processing cycle. The file will now be imported and processed on Monday, 09 November 2026. We apologise for any inconvenience this delay may cause and appreciate your understanding. Should you have any questions, please contact the Service Desk. Kind regards, Access PaySuite
- resolved Nov 06, 2026, 10:26 AM UTC
Dear Customer, Please be advised that Access PaySuite received the PayPoint file for 06 November 2026 after the designated processing cut-off time. As a result, the file could not be downloaded and imported as part of today's processing cycle. The file will now be imported and processed on Monday, 09 November 2026. We apologise for any inconvenience this delay may cause and appreciate your understanding. Should you have any questions, please contact the Service Desk. Kind regards, Access PaySuite
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