Investigating - EVO Login Degraded Performance

Update timeline

1. investigating Oct 27, 2026, 09:51 AM UTC

   Dear Customer, Access is currently investigating an issue that is causing service degradation within EVO which is preventing some customers from logging into DDCMS, Paywise+ and Access PaySuite applications. The applications themselves are working normally and only the login process is impacted. Our technical teams have identified this as a high-priority incident and are actively working to restore normal service levels as quickly as possible. We understand the impact that service issues can have on your operations and appreciate your patience while we work towards a resolution. We will provide an update as our investigation continues or if there is a significant development. Please continue to monitor this page for the latest information. Thank you for your understanding. Your Access PaySuite Team

2. identified Oct 27, 2026, 11:38 AM UTC

   Dear Customer, We are currently continuing to investigate the service degradation affecting EVO login for the DDCMS, Paywise+ and Access Paysuite applications. This issue has been assigned the highest priority, and our technical teams are actively working to identify the root cause and restore normal service levels as quickly as possible. We understand the impact this may have on your operations and sincerely apologise for any inconvenience caused. Please be assured that we are dedicating all necessary resources to resolving this issue. We will provide an update as our investigation continues or if there is a significant development. Please continue to monitor this page for the latest information To contact our support team, use the live chat feature in the application (chat bubble, bottom right) or call 01206 675847 (option 1), Monday to Friday, 8:00am–5:30pm. For 24/7 support, visit our knowledge base with over 400 articles or use our AI Assistant for instant answers. Thank you for your patience and understanding. Your Access PaySuite Team