Is Abnormal Security down?

Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some school customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for student mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.

Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available.

As of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected mailboxes has returned to normal, and services have remained healthy for the past 30 minutes. All impacted messages from the incident window will be reprocessed to ensure complete email security.

Starting at approximately 23:30 UTC on September 30th, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some US customers. Inline email may also not be detecting or remediating as expected. Abnormal engineers are actively working to restore services and the next update will be provided within one hour or sooner if additional information becomes available.

Abnormal engineers have identified the issue and are actively working on a fix to restore full service. The next update will be provided within one hour or sooner if additional information becomes available.

Email detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which is expected to complete by approximately 03:15 UTC on October 1, 2026. Please contact Abnormal Support at [email protected] if further issues occur.

Starting around 17:50 UTC, Abnormal began experiencing a service disruption affecting Portal access for Government customers. During this time, impacted customers may be unable to access the Portal. Email detection, scoring, and remediation services remain fully operational, and customer security protection is not impacted. Abnormal's engineering team is actively investigating and working to restore full functionality. Abnormal will provide the next update within 60 minutes or sooner as more information becomes available. If you experience any further issues, please reach out to Abnormal's support team at [email protected].

As of 18:57 UTC, Abnormal has restored services and confirmed that Portal access has been restored for Government customers. The service disruption that began around 17:50 UTC has been fully resolved, and all Portal functionality is now operating normally. Email detection, scoring, and remediation services remained fully operational throughout, and customer security protection was not impacted. If you experience any further issues, please reach out to Abnormal's support team at [email protected].

Starting at 16:50 UTC, Abnormal began experiencing a service disruption affecting email scoring, detection, and remediation for GOV customers. During this time, GOV customers may experience emails not being analyzed or remediated during this time. The engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or sooner as more information becomes available. If you experience any further issues, please reach out to Abnormal's support team at [email protected].

Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause, applied a fix, and has fully restored normal scoring performance as of the resolution time. Detection and remediation of email threats continued to operate as expected throughout this period. All messages from the impacted window will be replayed and scored, so no messages will be missed. If you experience any further issues, please reach out to Abnormal's support team at [email protected].

Starting at 16:00 UTC, Abnormal began experiencing a service disruption affecting AI Security Mailbox notifications for US and EU customers. The AI Security Mailbox continues to function as expected, and customer security protection is not impacted.  However, affected customers are not currently receiving notifications. Abnormal is actively working with our email delivery provider to restore notification delivery for customers.

Starting at 16:00 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at [email protected].