Abnormal Security incident
Delayed Email Evaluation for Education related Customers
Abnormal Security experienced a major incident on October 8, 2026 affecting Inbound Email Security (IES), lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 08, 2026, 05:11 PM UTC
Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some school customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for student mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.
- identified Oct 08, 2026, 07:07 PM UTC
Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available.
- resolved Oct 08, 2026, 10:03 PM UTC
As of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected mailboxes has returned to normal, and services have remained healthy for the past 30 minutes. All impacted messages from the incident window will be reprocessed to ensure complete email security.