Abnormal Security incident
Account Takeover Case Details Not Loading – Gov
Abnormal Security experienced a minor incident on August 3, 2026 affecting Account Take Over (ATO)(Fedramp), lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 06:50 PM UTC
Starting at 17:00 UTC on August 3, 2026, Abnormal began experiencing an issue with Account Takeover case details for Gov customers. Customers may experience issues loading Account Takeover case details within the portal. Account Takeover detection and alerting remain fully operational. The engineering team is actively investigating and working to restore full functionality. The next update will be provided in 1 hour or when further information is obtained.
- identified Aug 03, 2026, 08:34 PM UTC
The engineering team has identified the issue and is actively working to deploy a fix. Account Takeover detection and alerting remain fully operational. The next update will be provided when further information is obtained.
- identified Aug 04, 2026, 12:43 AM UTC
The engineering team continues to work toward a resolution. Timeline data within Account Takeover cases is now loading as expected; however, case details and entity statistics remain unavailable. A fix is currently being deployed. The next update will be provided when further information is obtained.
- resolved Aug 04, 2026, 01:22 AM UTC
The engineering team has resolved the primary issue affecting Account Takeover case details in the Gov region. Case details and timeline data are now loading as expected. The remaining minor issues will be addressed separately. Abnormal considers this incident resolved. If you have any further questions, please reach out to support at [email protected].