pingoru pingoru ClearPort had 15 outages in the last 2 years totaling 396h 20m of downtime, averaging 0.6 incidents per month.
There were 15 ClearPort outages since May 22, 2026 totaling 396h 20m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are noticing some ELO declarations are not receiving responses.
Normal responses are now being returned from the ELO system
We are detecting a delay in receiving responses from CDS. We are investigating this matter.
CDS notifications have returned to normal.
We are detecting issues with CDS where notifications are not being returned to ClearPort.
CDS notifications are now being received and processed as normal
We are investigating delayed responses from ICS2
ICS2 submissions are now receiving responses as normal
CNS are currently experiencing an unplanned service interruption affecting CDS messaging.
CNS have advised that their CDS messaging issues have been resolved.
ClearPort Dashboard went down.
ClearPort Dashboard recovered.
We have detected some ICS2 declarations are not being accepted by EU customs.
ICS2 declarations are receiving the expected responses
ClearPort Dashboard went down.
We have detected that some ICS2 declarations are not being accepted by EU customs. We are investigating this.
ICS2 declarations are now being submitted successfully
ICS2 declarations are not currently receiving Risk assessments, and some are taking longer than expected to be submitted to EU customs.
Most ICS2 declarations are now receiving Risk Assessments within the normal timeframe
Some users are experiencing problems when trying to view or save CDS declarations. We are investigating this as a priority.
We identified a problem with one of the components we use for data storage and have resolved it. We are detecting responses are now returning to normal.
The ICS2 system is currently down. This is an ICS2 system issue and we reported it to the authorities.
ICS2 MRNs and Risk Assessments are being returned within normal timescales
We are receiving multiple errors for EMCS submissions to HMRC. Traders should use the fallback procedure.
EMCS is now out of fallback and all fallback declarations have been submitted
We have detected that ICS2 submissions are receiving MRNs but not Risk Assessments. This means they may not be used in ELO.
ICS2 Risk Assessments are now being returned at a normal rate
We have detected that a small number of ICS2 declarations are not being accepted by EU customs in a timely manner
ICS2 declarations are now returning MRNs. If your declaration is still waiting in the "Submitted" state please submit a new declaration.