8x8 incident
Supervisor Workspace experiencing intermittent issues
8x8 experienced a major incident on September 1, 2026 affecting Americas and Contact Center and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:31 PM UTC
8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.
- monitoring Sep 01, 2026, 04:49 PM UTC
We have applied mitigation and all Supervisor Workspace users should now experience normal performance as of 9:33 AM PDT (12:33 PM EDT). We'll continue to monitor and provide a final update once fully confirmed.
- resolved Sep 01, 2026, 05:03 PM UTC
8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.