8x8 experienced a major incident on October 6, 2026 affecting Americas and EMEA and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 08:52 AM UTC
8x8 Is currently investigating an issue impacting Operator Connect, causing inbound calls to fail to connect. The issue is related to an external partner providing the related services and we are escalating this with the external party. We are working on resolving the issue and updates will be provided as they become available.
- investigating Oct 06, 2026, 09:25 AM UTC
The investigation of the incident regarding Operator Connect is still in progress. Inbound calls are failing to connect, as the msocswb switchboards are returning a timeout. The issue is being related to the external partner providing the sbc services, and operations is currently investigating this with the external party. Outbound calls and all other functionalities are not impacted. We apologise for the inconvenience this has caused. Further updates will follow as new information becomes available.
- investigating Oct 06, 2026, 09:45 AM UTC
We continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- resolved Oct 06, 2026, 10:22 AM UTC
The incident impacting Operator Connect has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.