8x8 experienced a major incident on October 7, 2026 affecting Contact Center ON1 and BC1 and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 11:10 AM UTC
8x8 Is currently investigating an issue impacting Contact Center clients in the UK and Canada regions where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving the issue and updates will be provided as they become available.
- identified Oct 07, 2026, 11:29 AM UTC
We have identified the issue impacting Contact Center customers where where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving this issue and we will provide updates as they become available.
- resolved Oct 07, 2026, 11:35 AM UTC
8x8 has resolved the issue impacting email attachments for Contact Center users in the UK and Canada regions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.