8x8 experienced a major incident on August 13, 2026 affecting Americas and NA1 and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 09:37 PM UTC
8x8 is currently investigating reports of one way audio or no way audio on telephony calls. We are actively engaged and are evaluating impact and root causes. We'll provide updates as they become available.
- investigating Aug 13, 2026, 09:51 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- monitoring Aug 13, 2026, 10:04 PM UTC
8x8 has seen normal call completion as of 2:30 PM PDT (5:30PM Eastern). Calls should currently completing as normal and we are currently monitoring and investigating the root cause. We'll provide further updates once fully confirmed.
- monitoring Aug 13, 2026, 10:46 PM UTC
8x8 has seen continued resolution of all one way audio issues. All calls are completing normally as of 2:30 PM PDT (5:30PM Eastern). We'll continue to monitor and will provide a final update full resolving this issue.
- resolved Aug 13, 2026, 11:40 PM UTC
8x8 has confirmed resolution and all systems are performing as normal. We apologize the the interruption and full root cause investigation is underway.