8x8 experienced a major incident on October 2, 2026 affecting Contact Center and EMEA and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Contact CenterEMEAContact Center Login Authentication Services and Administration PortalEU21Contact Center UK2Contact Center LH1Contact Center UK3Contact Center PA1EU2EU4
Update timeline
- investigating Oct 02, 2026, 12:29 PM UTC
8x8 Is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could be experiencing intermittent CM login failures, which could also be affecting intermittent inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.
- resolved Oct 02, 2026, 12:43 PM UTC
8x8 has resolved the issue impacting the Contact Center services in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.