360Learning had 12 outages in the last 2 years totaling 130h 5m of downtime — averaging 0.5 incidents per month.
There were 12 360Learning outages since July 10, 2025 totaling 130h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.
We are continuing to investigate this issue.
The incident was resolved yesterday at 6pm.
A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.
A fix has been applied successfully. AI features are now up and running. We maintain reinforced monitoring to accompany this return to normal.
Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.
We are continuing to investigate this issue. We will send an additional update on Monday, Dec 8, 9am.
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Our LLM provider Azure OpenAI is affected by services impact. This issue affects all users having access to those AI features: - AI companion - Document-based course builder, Prompt-based course builder - Smart reviews - Automated Quiz - AI generated Questions We understand the impact this has on your operations and are committed to resolving it swiftly. An additional update will be sent around 5pm CET.
We confirm that the issue is solved and our AI services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
We have detected an issue with our CDN provider. We are currently deploying a fix.
The service has been reconfigured to avoid the CDN. The platform is now operational. We maintain reinforced monitoring to accompany this return to normal.
We detected that high latencies render the platform almost unavailable this morning, we investigate the issue
The issue has been identified and is currently being fixed. The platform is back online, but may still be slow to respond while the fix is implemented.
The fix has been implemented and the platform is back to normal. We continue to monitor the behavior of the platform.
This incident has been resolved, we apologize for the inconvenience it may have caused.
We detected high latencies on some actions on the platform. We are investigating the root cause at this point.
The issue comes from network issues in our cloud provider, we are working with them to solve the issue.
We applied modifications to improve the latency while the cloud provider incident is still ongoing. The platform loading may behave a bit differently while this modification is present.
This incident has now been resolved, we apologize for the inconvenience it caused.
An issue is currently affecting skills on our systems. Skills are unavailable on your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share.
We are continuing to investigate this issue.
A fix has been implemented. Skills are now available on your 360Learning platform. We are still montoring the services.
This incident has been resolved.
We experience a major incident that affected all of our datacenters, which resulted in all services being unavailable. We are investigating and will keep you posted as soon as we have an update to share.
We have identified the root cause of the issue. A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.
We confirm that the issue is solved, and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Your 360Learning platform might suffer latency issues and erros. We are investigating and will keep you posted as soon as we have an update to share.
A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Since July 29th, 1:10 AM (CEST), video upload is broken. Once the file selected, it will loop indefinitely and won't display the video.
Processing of video conversion suffers a big delay. We are deploying a patch that should help catch up those delays, but it might still take some time until all the uploads catch up. We will post an update before 6PM (CEST).
Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Everything should be back to normal around 8PM (CEST). We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.
Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Unfortunately, things are taking more time to settle than expected. We estimate that it should be back to normal around 7AM (CEST), July 30th. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.
Hello, The issue affecting video processing is now fully resolved; our monitoring has confirmed that every queued task have been processed. Therefore, video upload is now working properly, without any additional delay for video processing ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.
Our Video Streaming is affected by performance issues. You could have been affected by latency when playing video. The issue is identified, and a fix is currently applied. We will monitor and communicate again in few minutes
A fix has been applied successfully. The Videos are now playing normally. We maintain reinforced monitoring to accompany this return to normal.