360Learning experienced a minor incident on October 9, 2025 affecting Web Application and API, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPI
Update timeline
- investigating Oct 09, 2025, 09:01 AM UTC
We detected high latencies on some actions on the platform. We are investigating the root cause at this point.
- identified Oct 09, 2025, 09:15 AM UTC
The issue comes from network issues in our cloud provider, we are working with them to solve the issue.
- monitoring Oct 09, 2025, 10:44 AM UTC
We applied modifications to improve the latency while the cloud provider incident is still ongoing. The platform loading may behave a bit differently while this modification is present.
- resolved Oct 09, 2025, 02:24 PM UTC
This incident has now been resolved, we apologize for the inconvenience it caused.