360Learning experienced a minor incident on December 5, 2025 affecting Web Application, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 03:25 PM UTC
Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.
- investigating Dec 05, 2025, 05:28 PM UTC
We are continuing to investigate this issue. We will send an additional update on Monday, Dec 8, 9am.
- resolved Dec 08, 2025, 08:14 AM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!