360Learning incident

All 360learning datacenter is unavailable

Critical Resolved View vendor source →

360Learning experienced a critical incident on September 25, 2025 affecting Web Application and API and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 01:59 PM UTC
Resolved
Sep 25, 2025, 02:56 PM UTC
Duration
57m
Detected by Pingoru
Sep 25, 2025, 01:59 PM UTC

Affected components

Web ApplicationAPIAndroid AppiOS App

Update timeline

  1. investigating Sep 25, 2025, 02:13 PM UTC

    We experience a major incident that affected all of our datacenters, which resulted in all services being unavailable. We are investigating and will keep you posted as soon as we have an update to share.

  2. monitoring Sep 25, 2025, 02:47 PM UTC

    We have identified the root cause of the issue. A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.

  3. resolved Sep 25, 2025, 02:56 PM UTC

    We confirm that the issue is solved, and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!