360Learning experienced a minor incident on January 27, 2026 affecting Web Application, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 11:22 AM UTC
A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.
- resolved Jan 27, 2026, 03:56 PM UTC
A fix has been applied successfully. AI features are now up and running. We maintain reinforced monitoring to accompany this return to normal.