360Learning experienced a minor incident on November 13, 2025 affecting Web Application and Android App and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 02:00 PM UTC
Our LLM provider Azure OpenAI is affected by services impact. This issue affects all users having access to those AI features: - AI companion - Document-based course builder, Prompt-based course builder - Smart reviews - Automated Quiz - AI generated Questions We understand the impact this has on your operations and are committed to resolving it swiftly. An additional update will be sent around 5pm CET.
- resolved Nov 13, 2025, 05:18 PM UTC
We confirm that the issue is solved and our AI services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!