Zuora incident

OneID login issues

Ongoing since 12:46 AM UTC, affecting Billing tenant access and Revenue tenant access.

monitoring Nov 12, 2026, 01:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 12, 2026, 12:46 AM UTC
Resolved
Ongoing
Duration
● 8h 51m
Detected by Pingoru
Nov 12, 2026, 12:46 AM UTC

Affected components

Billing tenant accessRevenue tenant access

Update timeline

  1. identified Nov 12, 2026, 12:46 AM UTC

    We are investigating an issue affecting OneID login. A subset of customers are currently unable to access OneID. Our teams are working to address the issue, and we will provide another update as more information becomes available.

  2. monitoring Nov 12, 2026, 01:18 AM UTC

    A fix has been implemented and we are monitoring the results.

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