Chorus - Login and Call Recording

Update timeline

1. investigating Nov 06, 2026, 06:49 PM UTC

   We are aware of an issue impacting Chorus functionality. During this time, users are not able to login to Chorus. Additionally, Chorus is not joining and recording calls as expected. To ensure calls are captured, we recommend that you use your video conferencing provider's cloud recording during this time. After calls are recorded, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus Our Engineering team is investigating this issue with urgency. We appreciate your patience as our teams work to get this issue resolved.

2. monitoring Nov 06, 2026, 07:12 PM UTC

   Chorus functionality has stabilized and users should now be able to to login to the platform as expected. Chorus should also be joining and recording calls consistently. Our Engineering team is continuing to monitor the situation to ensure platform stability. For calls captured by video conferencing cloud recording, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus Thank you for your patience while we worked to resolve this issue.

3. resolved Nov 06, 2026, 08:04 PM UTC

   Our Engineering team has implemented a fix and Chorus is now functioning as expected. For any calls captured by video conferencing cloud recording during this incident, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus Thank you for your patience while our team resolved this issue.